Help Topics

SMS completed orders

Please note

This feature is not available for all regions.

Automatic SMS when an order is completed saves you time, offers great customer service and ensures that your framing jobs are picked up and you get paid promptly. Automatic SMS when an order is completed addresses a number of issues framers face including:

These errors damage your reputation, cause confusion for you and your customers, and take up your time at your hourly rate. If you are to manually notify customers cost-effectively, you need to be able to complete the notification in less than 10 seconds at your hourly rate, including updating the customer record.

Setting up SMS is simple; SMS are then sent automatically when an orders are completed.

Go to Settings/ Customer Admin/ SMS and tick the SMS checkbox.


You can also customise the end of SMS with your own text. A maximum 90 characters including white space can be added. This limit helps to ensure you do not go over the total of 160 characters, if however, you have a customer with a long first name there may be a chance that the message may exceed the limit. Any SMS over 160 characters will not be sent.


When the checkbox in settings is ticked a SMS checkbox becomes visble on the Customer form. When creating a new customer enter a mobile number and tick the checkbox below. This will now send an SMS to the customer when all jobs on a order are marked as completed.


FramR will also check that the number entered is a valid number format for your region. If the number is valid a green checkbox will appear to the right of the number. If the number cannot be validated you will see an orange question mark. This doesn't necessarily mean the number is not valid, just that it could not be validated.


In Outstanding orders mark a job as completed.


Your customer automatically receives the message on their phone that their order is ready to pick up. Imagine if they are in the area, how pleased they will be to know they can call down immediately to pick it up.

Please note: The customer receives a single text message when all the jobs on an order are marked as completed.


Then go to Oustanding completed not collected. In here you can see the SMS status of the job. SMSs' that were correctly sent will be green and incorrectly sent will be orange.


Completed not collected orders that have not had a text sent will have no status, this could be because the customer elected not to be notified by text, or because there are other jobs on the order to be completed. Only when all jobs on a order are marked as completed will they display a status.


Hovering over the reference will display the status result of the text.


Orders that have all their jobs marked as completed will also display the result on the order form if that customer has elected to be notified completed by SMS.


Please note; Service providers charge for sending SMS. Instead of bundling this cost into your subscription and charging for more than you need, we charge only for the texts you send, helping keep your costs down.

Our fee includes protection against SMS traffic pumping fraud: Mobile numbers can be hijacked and used illegally. This risk is mitigated by our sms service provider for a fee. We have chosen to opt-in to this service to help protect our users and their customers from fraud. The fee for sending sms in FramR includes protection against SMS traffic pumping fraud. You can check the fee in FramR under Settings/Customer Admin/SMS. If this fee is unacceptable to you, opt out from sending sms.

SMS charges are deducted from your subscription and will appear in Subscriptions/ View Balance. To see the SMS cost for your region click on the help button in settings.